Returns Refunds Policy

We are confident that you will be happy with your purchases. Empire Jeans are tailored with every attention to detail and quality checked throughout their making and before dispatch. However, if you are not completely satisfied and you wish to exchange or return and item, please do so within 28 days of purchase in a saleable condition (this does not affect your statuary rights). Please fill out the Returns Note, delivered with your order, there is a returns sticker for your convenience, indicating whether you would like a refund or an exchange – then package the merchandise to prevent damage enclosing the Return Form.

Please note that we will only accept the return of goods if they have not been worn, used, damaged or marked in any way and without the original tags being removed. Refunds will only be issued in the same form of payment.

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility. You must return the goods, together with their packaging, in the same condition as supplied to you.

P&P and returns postage are direct costs and we regret that they cannot be refunded. The goods are the customer’s responsibility until they reach us, we recommend you return goods using recorded delivery or obtain proof of posting from your chosen method of return.

We cannot accept liability for lost or damaged goods.

PLEASE NOTE – Sales items can ONLY be exchanged. We cannot give a refund on sale items.

Every effort will be made to issue a prompt refund within 28 days from receipt of the returned goods. We will send you an email notification once the return has been processed.

Return Address:

Empire Jeans Limited
16 Cinder Road
Lower Gornal
Dudley
West Midlands
DY3 2RJ